Privacy policy

On this page we let you know what data we collect when you use our website, why we collect this data and how we improve your user experience. By using this website you indicate that you accept the privacy policy.

The use of collected data

Use of our services

When you place an order, we ask you for personal data. This information is used to process the order as best as possible. The data is stored on CG naturals' own secure servers or those of a third party. We will not combine this data with other personal data we have.

Communication

When you send e-mail or other messages to us, we may store those messages. Sometimes we ask you for your personal information that is relevant to the situation in question. This makes it possible to process your questions and answer your requests. The data is stored on CG naturals' own secure servers or those of a third party. We will not combine this data with other personal data we have.

Purposes of data when using the website

We collect data for research to gain a better understanding of our visitors, so that we can tailor our services accordingly. We do this, among other things, through Google Analytics and Hotjar. We anonymize your IP address and we have an agreement with Google stating not to share your data with third parties. We also use the like & share buttons of Facebook and Twitter. These services can place cookies.

Cookies

We collect data for research to gain a better understanding of our customers so that we can tailor our services accordingly. This website uses "cookies" (these are text files placed on your computer) to help the website analyze how users use the site. The information generated by the cookie about your use of the website can be transferred to CG naturals' own secure servers or those of a third party. We use this information to keep track of how you use the website, to compile reports on website activity and to offer other services relating to website activity and internet usage.

Purposes

We do not collect or use information for purposes other than those described in this privacy policy unless we have obtained your permission in advance. We use your data exclusively for the purpose of our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time - other than at your request - we will ask your explicit permission to do so. Your data will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties are all bound to confidentiality on the basis of the agreement between them and CG naturals or an oath or legal obligation.

Changes

This privacy statement is tailored to the use of and the options on this site. Any adjustments and/or changes to this site may lead to changes in this privacy statement. It is therefore advisable to regularly consult this privacy statement.

Modification or deletion of data

We offer all visitors the opportunity to view, change or delete all personal information that has been provided to us at the time. If you want to change your data or remove yourself from our files, you can contact us at support@cgnatural.com .

Disable cookies

Most browsers are set to accept cookies by default, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features and services on our and other websites may not function properly if cookies are disabled in your browser.

Online store software

Our online store was developed with software from Shopify. We also purchase web hosting and email services from this party. Personal data that you make available to us for the benefit of our services will be shared with this party. Shopify has access to your data to provide us with (technical) support, they will never use your data for any other purpose. Shopify is obliged to take appropriate security measures based on the agreement we have concluded with them. These security measures consist of the use of SSL encryption, a strong password policy and secure data storage. Shopify reserves the right to share collected data within its own group and affiliated partners to further improve services. Shopify takes into account the applicable legal retention periods for (personal) data.

Payment processors

We use the Mollie platform to process (part of) the payments in our online store. Mollie processes your name, address and residence details and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the services and in this context to share (anonymized) data with third parties. All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of Mollie services for which they engage third parties. Mollie does not store your data for longer than is permitted by the legal periods.

Shipping and logistics

If you place an order with us, it is our job to have your package delivered to you. We use the services of PostNL to carry out deliveries. It is therefore necessary that we share your name, address and residence details with PostNL. PostNL only uses this information for the purpose of executing the agreement. In the event that PostNL engages subcontractors, PostNL will also make your data available to these parties.

Cooperation in tax and criminal investigations

In appropriate cases, you may be required to share your data in connection with government tax or criminal investigations on the basis of a legal obligation. In such a case, we are forced to share your data, but we will oppose this within the possibilities offered by the law.

Retention periods

We keep your data as long as you are our client. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you inform us of this, we will also regard this as a request to be forgotten. Based on applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable period runs. However, employees no longer have access to your client profile and documents that we have produced in response to your assignment.

Rights

Under applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. We explain below what these rights are and how you can invoke these rights.

In principle, to prevent misuse, we only send copies and copies of your data to the email address you already know. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep an administration of completed requests, in the case of a request to be forgotten we administer anonymized data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems.

You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data incorrectly.

Right of inspection

You always have the right to inspect the data that we process or have processed that relates to your person or can be traced back to you. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data at the e-mail address known to us, with an overview of the processors who have this data, stating the category under which we have stored this data.

Right of rectification

You always have the right to have the data that we process or have processed that relates to your person or can be traced back to you amended. You can make a request to this effect to our contact person for privacy matters. you will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data has been adjusted to the e-mail address known to us.

Right to restriction of processing

You always have the right to limit the data that we process that relates to your person or that can be traced back to you. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the email address known to us that the data will no longer be processed until you cancel the restriction.

Right to portability

You always have the right to have the data that we process or have processed that relates to your person or can be traced back to you, processed by another party. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that has been processed on our behalf by other processors or third parties at the e-mail address known to us. In all likelihood, CG naturals can no longer continue the service in such a case, because the secure linking of data files can no longer be guaranteed.

Right to object and other rights

Where appropriate, you have the right to object to the processing of your personal data by or on behalf of. If you object, we will immediately stop data processing pending handling of your objection. If your objection is well-founded, we will make copies and/or copies of data that we process or have processed available to you and then permanently discontinue the processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.

Changes to the privacy policy

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy has consequences for the way in which we process already collected data relating to you, we will inform you by e-mail.

Questions and feedback

We regularly check whether we comply with this privacy policy. If you have any questions about this privacy policy, please contact us:

support@cgnatural.com



Version:03/10/2023